{"id":15,"date":"2026-04-06T19:43:30","date_gmt":"2026-04-06T19:43:30","guid":{"rendered":"https:\/\/rawwood-furniture.com\/?page_id=15"},"modified":"2026-04-07T21:06:33","modified_gmt":"2026-04-07T21:06:33","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/rawwood-furniture.com\/en\/refund_returns\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15\" class=\"elementor elementor-15\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa83aa8 e-con-full e-flex e-con e-parent\" data-id=\"fa83aa8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9fd5906 elementor-widget__width-initial elementor-widget-mobile__width-initial wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"9fd5906\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-right\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Warranty, Replacement and Return Policy <\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<h4>First: Exchange and Return Policy<\/h4><p class=\"translation-block\">The customer has the right to request a return or exchange of the product within 14 days of the purchase date, subject to the following conditions:<\/p><ul><li>The product must be in its original condition and unused.<\/li><li>It must be in its original packaging with all accessories.<\/li><li>The customer bears the shipping cost in case of return due to change of mind.<\/li><\/ul><h4>\u00a0Second: Scope of warranty coverage<\/h4><p>We offer a product quality guarantee that includes:<\/p><ul><li>Manufacturing defects.<\/li><li>Damage resulting from normal use (such as peeling, cracking, or rusting of metal frames).<\/li><li>Damage caused by weather factors such as sun and humidity (during the warranty period).<\/li><\/ul><h4>Third: Exceptions (outside the guarantee)<\/h4><p>The warranty does not cover the following cases:<\/p><ul><li>Misuse or improper use.<\/li><li>Any modifications, disassembly, or incorrect installation by the customer.<\/li><li>Using unsuitable cleaning materials or chemicals.<\/li><li>Damage resulting from accidents, shocks, or natural disasters.<\/li><\/ul><h4>Fourth: Money Back Policy<\/h4><ul><li>The product is inspected upon receipt to ensure it meets the return policy requirements.<\/li><li class=\"translation-block\">The refund will be processed within 7 to 14 business days from the date the application is accepted.<\/li><li>Refunds are processed using the same payment method or as agreed upon with customer service.<\/li><\/ul><h4>Fifth: Warranty period<\/h4><p class=\"translation-block\">The warranty period is <strong>one year (12 months)<\/strong> starting from the date of receiving the product.<\/p><h4>Sixth: Cases eligible for refund<\/h4><p>A refund request is accepted in the following cases:<\/p><ul><li>There is a difference between the product received and the description or images shown.<\/li><li>Receiving a product different from what was ordered.<\/li><li>There is a difference in sizes or dimensions.<\/li><li>There is a manufacturing defect or damage upon receipt.<\/li><\/ul><h4>Seventh: Submitting the application<\/h4><p>For exchange, return, or maintenance, please contact customer service:<\/p><p><strong>Phone:<\/strong> 01555047506<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0636\u0645\u0627\u0646 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0623\u0648\u0644\u0627\u064b: \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u064a\u062d\u0642 \u0644\u0644\u0639\u0645\u064a\u0644 \u0637\u0644\u0628 \u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0623\u0648 \u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0627\u0644\u0645\u0646\u062a\u062c \u062e\u0644\u0627\u0644 14 \u064a\u0648\u0645\u064b\u0627 \u0645\u0646 \u062a\u0627\u0631\u064a\u062e<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rawwood-furniture.com\/en\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rawwood-furniture.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rawwood-furniture.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rawwood-furniture.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rawwood-furniture.com\/en\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":42,"href":"https:\/\/rawwood-furniture.com\/en\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":16390,"href":"https:\/\/rawwood-furniture.com\/en\/wp-json\/wp\/v2\/pages\/15\/revisions\/16390"}],"wp:attachment":[{"href":"https:\/\/rawwood-furniture.com\/en\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}