Refund and Return Policy

First: Exchange and Return Policy

The customer has the right to request a return or exchange of the product within 14 days of the purchase date, subject to the following conditions:

• The product must be in its original condition and unused.
• It must be in its original packaging with all accessories.
• The customer bears the shipping cost in case of return due to change of mind.

 Second: Scope of warranty coverage

We offer a product quality guarantee that includes:

• Manufacturing defects.
• Damage resulting from normal use (such as peeling, cracking, or rusting of metal frames).
• Damage caused by weather factors such as sun and humidity (during the warranty period).

Third: Exceptions (outside the guarantee)

The warranty does not cover the following cases:

• Misuse or improper use.
• Any modifications, disassembly, or incorrect installation by the customer.
• Using unsuitable cleaning materials or chemicals.
• Damage resulting from accidents, shocks, or natural disasters.

Fourth: Money Back Policy

• The product is inspected upon receipt to ensure it meets the return policy requirements.
• The refund will be processed within 7 to 14 business days from the date the application is accepted.
• Refunds are processed using the same payment method or as agreed upon with customer service.

Fifth: Warranty period

The warranty period is one year (12 months) starting from the date of receiving the product.

Sixth: Cases eligible for refund

A refund request is accepted in the following cases:

• There is a difference between the product received and the description or images shown.
• Receiving a product different from what was ordered.
• There is a difference in sizes or dimensions.
• There is a manufacturing defect or damage upon receipt.

Seventh: Submitting the application

For exchange, return, or maintenance, please contact customer service:

Phone: 01555047506